FAQ
Yes, you absolutely can! I love working with people and hearing their ideas about a special painting they want for their space. Please have a look at my Commissions page and fill out the form at the bottom of the page. We can then discuss over email or chat and then make a contract.
Can I have a Commission piece made by you?
1
Yes, I do! I ship all of my packages with USPS shipping, and they deliver worldwide. For international packages, First-Class Package International Service (FCPIS) can be selected while checking out for orders with a total value less than $400 and that weigh less than 4 lbs. Even though it is possible to select FCPIS when checking out when these values are exceeded, I am unable to fulfill these orders. Note that insurance is not offered with FCPIS. For orders with a total value above $400 or that weigh more than 4lbs., only Priority Mail International (PMI) can be offered. If you have accidentally completed an order exceeding these values and selected FCPIS, I will reach out to you with a custom invoice with the remaining shipping amount to avail PMI. PMI provides free insurance for orders up to a value of $200. If an order is international and insurance past $200 is desired, please message me directly for a custom invoice. You may have customs to pay once the package arrives in your country. Please make sure you have looked into the Tariff rates before you place an order.
Do you ship worldwide?
2
Collections are usually released once the artworks are completely ready, varnished and framed. I do take my time to package paintings with a lot of love and care, and I ship all the packages at one time. Please allow 3-5 days for an order to ship.
Also, commission pieces have their own transit times which will be individually discussed beforehand.
Prints are usually made to order, so please allow 2-3 business days for unframed prints and 6-8 business days for framed prints prior to shipping.
How long before my artwork ships? What are the transit times?
3
Each painting is packed with a lot of care. I am constantly worried about the transits and hence each framed artwork is double wrapped with paper and protective corners that I make myself. They are then wrapped in recyclable bubble wrap or green wrap. Art Prints are mailed in compostable mailers. Insurance on all domestic orders and on international orders up to a value of $200 (when Priority Mail International is selected) is automatically included in the purchase price. If the artwork does arrive damaged or gets lost in transit, I will provide you with the Insurance details that you can then use to claim the money back.
Please message me if an order is international and insurance past $200 is desired. Also see FAQ #2 for more details.
Do you give refunds if the artwork gets damaged during transit?
4
My ambitious goal is to release a small collection every month, though my release dates do not always go according to plan! In the least, I typically release one Collection every three months. To be the first one to know and have first dibs for every painting that I put on sale, you can subscribe to my Collector's List. Also, you can see process videos and photos for all the Collections that I am currently working on Instagram.
When do you release Collections?
5
I just placed an order, but was charged a higher amount for shipping than should be necessary?
6
I use USPS real time rates for shipping that are based on the destination address and the weight of the package. This feature is provided by Wix, my website builder. For this reason, it is highly important that you make sure you enter your 5-digit zip code, and not the 9-digit one. If by some reason the real time rates feature has malfunctioned and it is showing a high shipping rate, please reach out to me and I will fix it for you. Nevertheless, if you have already paid and placed the order, I will refund the extra shipping cost back to you.